Frequently asked questions
Do you have a question relating ConnectCV's range of products or services?
Listed below are our most common queries and answers to help you whilst using ConnectCV.
Should you not find an answer to your query then please send an email to the ConnectCV team at firstname.lastname@example.org and we will contact you shortly.
What is a ConnectCV resume?
A ConnectCV resume is simply an online version of a traditional resume. Using innovative web functionality, it delivers your information in an interactive and professional format that instantly engages an employer, providing you with a more powerful way of promoting your key skills and experience… and of course they look great as well! View some sample resumes.Back to top
What are the benefits of building an resume on ConnectCV?
Choosing ConnectCV gives you access to a professional and user-friendly resume builder as well as a host of innovative online career management tools that will get you ready for any future job application. Within your free online account you can store multiple resumes, create cover letters, manage references, store copies of certificates for safekeeping, broadcast your resume on our ResumeBoard, apply directly for jobs… even track your job application history! ConnectCV is the complete career package and it’s completely free! Learn more about ConnectCV.Back to top
Why would I have more than one resume stored on ConnectCV?
Every position that you apply for will be slightly different in some way. It’s therefore important that you tailor your resume by adjusting your key responsibilities and experience to match the job that you are applying for. Having multiple resumes on hand within your ConnectCV account makes the job of tailoring your resume much more convenient. You are then able to simply select the most suitable version as the basis of your tailored resume, saving yourself valuable time and effort.Back to top
Can I delete my resume?
Yes you can delete any resume within your account. Keep in mind that deleting a resume means that you will not be able to recover information that has been added to that resume except for verified items. Any verified items will also be contained in the Verified Items section of your account. A verified item can only be deleted from your account upon specific request from you. Deleting a verified item means that should you require this verification in the future, you will have to pay for the verification again.Back to top
Can I upload my own word resume into ConnectCV?
Yes, but this should be considered only as a temporary measure. Whilst your Word resume can be formatted and edited within the system, it does not possess the powerful search visibility of an eResume, and is not able to include images, eReferences or verified items. We recommend that as soon as possible after uploading a Word resume, you upgrade to an eResume.Back to top
Can I control who has access to my resume?
At ConnectCV we take security and privacy very seriously. That’s why we’ve implemented security methods and a range of privacy settings that allows you to control who has access, and who does not have access, to your resume. Should you wish to restrict access to your resume then we recommend changing your privacy setting to Private or Key Protected. Please take some time to get to know privacy options available.Back to top
How does ConnectCV protect my personal information?
Online security is taken very seriously at ConnectCV. All of your personal information is encrypted with industry leading SSL Web Server Certificate. As well as protecting the information within your account through system-wide encryption methods, ConnectCV allows you to choose a level of privacy for each of your resumes that best suits your needs. Take the time to review all our online security recommendations.Back to top
I have forgotten my password. How do I reset a new one?
Simply click on the Forgot Password link in the login window. You will be asked to re-enter either your username or email address. A temporary password will then be sent to your nominated email address. If you still are having troubles, email email@example.com and we’ll have you back into your account as soon as possible.Back to top
How do I change my password, email or contact details?
You can easily edit your profile and contact details within your account. Once you have logged-in click on the Profile tab located in the top left corner. Simply edit your details as required and click save.Back to top
Can I close my account?
You may but keep in mind that any information you have already entered will be lost and irretrievable. If you have privacy concerns we recommend hiding your contact details on your resume or setting your resume privacy setting to Private. If you would still like to cancel your ConnectCV account please email us at firstname.lastname@example.org notifying your request. We encourage users to provide us with feedback on our online career tools so that we can improve our services for future users.Back to top
Do I need to complete every section of the resume builder?
No. The ConnectCV resume builder allows you to enter information into your resume as you please and in no particular order. The resume builder has been designed to allow you to choose the sections that should be included in your resume and the order. For more information on what to include in your resume check out our tips and hints section.Back to top
Do I need to include every single position I have ever had in my employment history?
ConnectCV recommends that you only include employment history of positions that are relevant to the job that you are applying for. Employers generally want to see how your experience and skills directly relates to the position they are hiring for. It is therefore crucial that you include only positions that add-value to your application. For more resume advice check out our tips and hints section.Back to top
I’ve made a mistake on my resume, how can I fix it?
You can edit mistakes on your resume at any time from within your account by selecting the resume you need to update from your eResumes section then simply click on the resume item that requires editing. You can edit your resume items as often as you like. This is particularly useful when tailoring a resume for a particular job role.Back to top
Can I remove sections from my resume that I no longer wish to include?
Yes, if you wish to remove a section, simply delete any content it contains. Any section within a resume that is left blank will not appear in the resume when it is viewed, printed or saved as a PDF.Back to top
Can I reorder sections within my resume?
Yes, most sections within your resume can be reordered. From within your account, select the resume that you wish to edit, hover your curser over the title of the section you wish to move (the hand tool will appear), click and hold your mouse, then simply drag and drop the section where you would like it to appear.Back to top
I’m having trouble uploading a scanned document to my eLibrary… what should I do?
You may only upload certain files to your eLibrary and the file size limit is 2MB. Please double-check that the file you are trying to upload is a doc, txt, pdf, gif, jpg or png and that it is less than 2MB. If you continue to have difficulties please contact our support team at email@example.com.Back to top
Can I apply for jobs directly from within my account?
Yes, ConnectCV allows you to apply for jobs from the convenience of your online account. The process pre-formats your application email, attaches PDF’s of your current resume and pre-formatted cover letter, and embeds a direct WebLink to your live resume. The result is a powerful and professional job application every time! Learn more about applying for jobs.Back to top
Do I need to include a cover letter with my application?
Although not required, it is normal practice for a cover letter to accompany a job application unless requested otherwise by the employer. It is important to read the job advertisement carefully as certain employers will ask that specific requirements be met in the cover letter. This may include the length, content and how to respond to the key selection criteria. For more information on what to include in your cover letter check out our tips and hints section.Back to top
What is the ConnectCV ResumeBoard?
The ConnectCV ResumeBoard is a new type of job board that displays candidate resumes rather than jobs. Selecting Broadcast in your resume privacy settings allows your resume to appear on the ResumeBoard where it can be searched for and accessed by employers seeking matching job candidates. Broadcasting is a convenient and cost-free way of getting your resume in front of employers who are actively seeking candidates. Learn more about the ResumeBoard.Back to top
My resume is currently networked to an employer… can I remove it from their account?
Yes. You always retain control of your resume, even when it is networked to an employers account. You can simply remove your networked resume by selecting this option from within the My Resumes section of your account. Please note that by removing your resume from a network you will lose the benefits from this employer and not receive updates about future job opportunities.Back to top
What are the advantages of eVerification?
ConnectCV has partnered with iDlogik to provide an independent resume verification service. eVerification earns your eResume real favour with employers as it replaces the time delay and expense of employer-sponsored pre-employment background checks, delivering instead, real-time information on your credibility. The process allows you to be pro-active and gain an employer's trust by eliminating potential confusion relating to the validity of your employment and educational history. A verified resume item is yours to own forever, delivering a lifetime of value.Back to top
How do I select an eResume item for eVerification?
It’s easy. You can simply opt for eVerification when building or updating your eResume. Each time you update or enter a new resume item you can select to have it verified by clicking the Verify button. When you have selected all you resume items for verification, you must then complete the transaction within the eVerification Shopping Cart to allow the verification process to begin.Back to top
How much of my eResume should I verify?
A verified eResume could mean the difference between landing the dream job and just missing out. Eliminate employer misunderstandings or misinterpretation by verifying details that you believe are important for the positions that you are applying for. We recommend verifying your most recent job role, major qualifications/certificates and your highest educational achievement.Back to top
How is eVerification achieved?
As ConnectCV's verification provider, iDlogik independently sources information in line with relevant privacy laws to confirm the validity of your resume. iDlogik undertakes a professional approach and conduct in-depth research to confirm information on your resume. Once iDlogik has verified your details you are given a star rating from 1 to 5 stars depending on the quality of information obtained during the verification process. For more information please review the eVerification section.Back to top
Can I provide certified copies to support eVerification?
iDlogik’s verification process is based on independent information. Certified copies of documents will only be accepted if our independent verification process finds discrepancies or inaccurate information to what you have provided. Please note the use of certified copies of documents limit an item’s verification to a 1 star rating. For more information please review the eVerification tables.Back to top
How long does the eVerification process take?
Each verification is different and obtaining an accurate verification rating will depend on many factors that are out of iDlogik’s control, such as the response time from the 3rd parties that are required to verify information. iDlogik aims to gain as much information as possible to ensure that you receive the highest possible rating and unfortunately this process can take time.Back to top
Can overseas employment history and educational qualifications be verified?
Of course. iDlogik nwill attempt to verify all your requests no matter where they are from. However, the response time in an overseas verification may vary from that of a local verification.
How much does eVerification cost?
iDlogik’s eVerification service begins from as little as $15 per item. However, each verified item delivers a lifetime of value as once complete your eVerification can be permanently embedded within your eResume(s) and remain yours to use forever. For a complete pricing structure view our price list.Back to top
Why am I being redirected to PayPal?
PayPal is a trusted online payment system that offers a safe and easy way for individuals to send money for online goods and services. PayPal operates in the same manner as other online payment facilities but offers extra security for registered users. Please visit PayPal for further information.Back to top
Do I need to register with PayPal to pay for eVerification with my credit card?
You do not need to register with PayPal to pay for an eVerification. To confirm your payment, you will be re-directed to PayPal where you will be required to enter your credit card details. However, registering with PayPal provides extra protection for your credit cards and streamlines the online payment process. Please visit PayPal for further information.Back to top
What is iDlogik’s refund policy?
iDlogik offers a 24hr window to request a refund on any of your verifications. If you have requested verification on an item within your resume and wish to cancel your request please email the iDlogik Team at firstname.lastname@example.org.