Sample Resume for Customer Service Manager | ConnectCV

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Career Objective

A highly skilled Customer Service Manager with six years of experience in call centre management. Highly experienced in negotiation and managing vendor contracts. Extensive knowledge of creating and conducting training programs. Exemplary customer service skills.

I am motivated and hardworking, seeking my next career challenge.

Employment History

Jan 2009 – present: Customer Service ManagerSydney, NSW, Australia
Camberwell Communications
Responsibilities:
  • Responsible for the supervision of a staff of twenty-eight people within the customer service department.
  • Responsible for the recruitment and training of customer service representatives.
  • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
  • Successful account retention record of 98%.
  • Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
  • Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
Jan 2006 – Dec 2008: Call Center Operator, Team ManagerSydney, NSW, Australia
NGV Insurance Pty Ltd
Responsibilities:
  • Provided support to the sales team, ensuring all sales and service objectives were met.
  • Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
  • Worked with new customers in the development of new accounts and the implementation of new systems.
  • Assisted in the development of new policies and procedures.
  • Assisted in the training of new customer service representatives and associates.
  • Performed market research surveys on customer needs and requirements.
  • Prepared weekly sales reports for the sales team and sales management.
  • Generated repeat business through successful client follow-up.
  • Managed a team  of 8 staff  developing technical solutions for our clients.
Jan 2005 – Dec 2005: Customer Service Officer /TelephonistSydney, NSW, Australia
Hays Market Research Ltd
Responsibilities:

  • Customer service
  • Telephone inquiries - including in bound and out bound calls
  • Switchboard duties


Education / Qualifications

Higher School Certificate
Penrith High School
Graduated: December 2004
Sydney, NSW, Australia

Skills

NameProficiency
Microsoft OfficeIntermediate

Immigration / Work Status

Australia – Citizen

Hobbies / Interests

I like to spend time with my friends watching movies, eating out and cycling or hiking. I like to keep active and also play badminton and netball. I love animals and volunteer at the St George dog shelter by taking them for walks.

References