CV for Neelakandan A

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Neelakandan A

System and Network Administrator at SeventhSense Technologies

Current	System and Network Administrator, SeventhSense Technologies
Previous	Senior Customer Support Engineer, iGate Customer Support Engineer, Accel Front Line Ltd. Customer Support Engineer, Simos Peripherals Pvt. Ltd
Education	BCA, (Bechalor of Computer Application), TamilNadu Open University

Skills Overview

Windows 2008 / Windows 2003 / Microsof Exchange 2003 / Windows 7, Windows Xp / Microsoft office

42/7 Turkey
Bulacan, Philippines

bajade_kitty@yahoo.com

09185149102

Target Job Title & Profile

System Administrator

Summary

Extensive knowledge / experience of windows operating systems including windows XP, Windows7, 2003/2008 server and Microsoft Exchange Server 2003.

Experience in LAN support environment including knowledge of ISDN, wireless networking, broad band, switches and Routers.

Ability to exercise initiative and troubleshooting the problems.

Sound interpersonal skills highlighting an ability to explain complex technical issues in a non-technical manner;

Ability to communicate with users at all levels and inform them as to the most efficient use of information systems.

Self- starter and ability to work with limited supervision and Ability to work within a team

Career Objective

To use my skills, experience and adaptability to obtain a systems administration, engineering position where I am constantly challenged. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies.

Employment History

MAR 2010 - PRESENT

System and Network Administrator - SeventhSense Technologies
Chennai, Tamil Nadu, India

Managing corporate Windows 2003 Active Directory, Domain controllers, replication, organizational units and disabled accounts to manipulate AD properties.
Created and published all implementation and user documentation for Outlook 2007 and OWA including helpful hints documents for Exchange and Outlook 2007.
Managing and Monitoring Microsoft Exchange server 2003.
Recovering the mailbox items and mailboxes through mailbox recovery storage group.
Remote support for four remote locations through Microsoft RDP.
Provide tactical and strategic input on overall network planning and related projects.
Providing L2 & L3 customer support, managed e-mail messaging quotas and system resources.
Creating user accounts, groups, and shared folders and assigning the departmental group permissions.
Monitoring the event viewer in the server for specific unusual event logs.
Monitoring and optimizing system performance and reliability.
Installation, configuration, upgrade and maintenance of Cisco devices.
Managing the Wi-Fi network in the Head Quarters campus and monitoring the performance high availability.
Creating and Maintaining the documents for all IT related issues.
Vendor management, contract management and service contracts with local suppliers for equipment service necessitated by business needs.
Facilitate the new IT facilities for the new project and time to time for business requirements.
Generating the evaluation report for IT aged hardware to the management for further upgrades.
Motivating the other regions engineers to deliver best IT services for the business needs.
Assisted in the development and implementation of disaster recovery procedures.
Responsible for leading the IT infrastructure development and establishment of IT services in the organisation.
Managing and maintaining the SLA for all the incidents in the company owned application and following ITIL recommendations.
Collecting the IT feedback from all the users, and delivering the services accordingly.
Managed IT resources by recycling spare parts from disposable equipments to minimize the IT operational cost.
Monitoring the important application servers ( skysales,telex) for high availability with high priority for flight operations.
Supported daily monitoring and reporting of the user data protection and backups.
Giving the training to the users when new changes come in to the usual day to day operation.

AUG 2007 - MAR 2010

Senior Customer Support Engineer - iGate
Chennai, Tamil Nadu, India

Installation and maintenance of windows 2003 servers and Exchange 2003 servers
Remote support for British Council’s remote sites through RDP.
Maintenance of DNS server and troubleshooting and performance fine tuning.
Maintenance of DHCP server.
Performing application performance tuning with application team support
Maintenance of Microsoft Exchange 2003 server AD.
Monitoring and Optimizing System Performance and Reliability
Creating mail box, Distribution Group and functional mailboxes, and assigning mailbox permissions to other users.
Monitoring the mail queue and event log, and troubleshooting the issues.
Maintenance of Mcafee Antivirus and troubleshooting the issues.
Preparing and Deploying the RIS images to the clients through Symantec Ghost cast Server.
Maintenance and performance fine tuning of Veritas backup issues in remote servers across South India.
Creating the document, Maintaining the documents for all IT related issues with ITIL process.

JAN 2006 - JUN 2007

Customer Support Engineer - Accel Front Line Ltd.
Chennai, Tamil Nadu, India

Handling Global Franchisee Architects (Pizza Corner, Coffeeworld) networks in Chennai.
Managed 10 outlets workstations, call centre workstations, Novell servers in and around Chennai, and also handling IT operations for other locations in 24x7 supports.
Asset management including IT systems and communication systems for all the outlets and Regional office.
Purchasing new IT products for company owned outlets after the approval of Head Office.
Negotiating with service providers for standby equipments or service in critical situation.
Suggesting and assisting for franchisee outlets to get the telephone lines and IT equipment by closely working with projects and operation team.
Managing the vendors to stick their SLA for Pizza corner business operations.
Co-coordinating other regions for POS software update and IT critical issues.
Managing Pizza corner Chennairegional office call centre IT operation and Novel 4.11 server and also the outlet link to the call centre.
Automated the backup to remote systems for call centre server.
Providing the training to new outlet cashiers for the Point of sale applications and periodical training for all outlet users in the scheduled shift time.
Archiving and back-up the users data, mails in a scheduled basis and teaching the procedure to the user to backup their important datas in external media.
Implemented the rental printer to reduce the IT operational cost with Wipro.
Follow-up with finance team for pending payments to the service provider to avoid the lack of service.
Managing the telephone networks with the support of vendor Airtel to deliver the IT services
Managing maintaining windows 2000 server with around 50 workstations in Chennai Regional office.
Managing and optimizing multi-platform LAN, consisting of Windows Windows2000 server, Novell 4.1 servers Windows XP including security patches/fixes/upgrades.
Managing Symantec antivirus server for Regional office..
Supporting internal system security, adding/deleting users in Active Directory and share folder permissions.

JUN 2004 - JAN 2006

Customer Support Engineer - Simos Peripherals Pvt. Ltd
Chennai, Tamil Nadu, India

Worked in various customer places ( IFF, SIET college , ECL) as a Resident engineer for day to day IT works.
Attending escalated virus related calls and getting the support from the other team when required.
Attending the hardware calls and installing the operating system, softwares, antivirus etc.
Administering, upgrading and optimizing multi-platform LAN, consisting of Windows NT4.0, Windows 2000 server.
Installing and configuring the dialup Fax system, installation of broadband modem in the customer places.
Installing the new hardwares and printers in the customer places.
Installing proxy server utility in the customer places for controlling the internet access.
Doing periodical preventive maintenance in the scheduled customer places.
Windows XP including security patches/fixes/upgrades, archiving and back-up in client places.
Scheduling the periodical maintenance of servers, UPS and network equipments with in minimal downtime.
Assisting the students to fulfill their project work in IT technical areas such installing and configuring webservers.

FEB 2002 - JUN 2004

Technical Assistant - SASTRA Deemed University
Thanjavur, Tamil Nadu, India

Managed more than 500 Windows 2000 professional workstations, updating windows updates, software installations and antivirus updates.
Managed Novell Netware 4.11 creating the user accounts for student to work for DOS based applications.
Maintenance of windows NT4.0 server, creating the user account and creating groups.
Shared folder permissions for common each department students work folder.
Monitoring the event logs and updating servers with latest patches and service packs.
Preventive maintenance of servers and Desktops on monthly basis
Assisting to the students in their lab session in the familiar softwares SQL, C++ Visual Basic and photoshops.
Maintaining the campus network and periodical hardware health checkup for performance.
Recommending to the head of the department for new IT products and upgrades.
Managing the software license and assets.
Assisting to the department head for making presentation during the management meeting.

APR 1999 - FEB 2002

Customer Support Engineer - Mastery's Computers
Perambalur, Tamil Nadu, India

Assembling of new computers and installing softwares and printers in the customer places.
Installation and Troubleshooting of Windows 9x, ME, Win2000.
Marketing the new products such as computers, modems and printers in and around the districts.
Marketing the computer courses to the schools and taking the computer Hardware classes.
Managing the network and windows operating systems in the customer places.

Education / Qualifications

CURRENTLY ENROLLED: GRADUATING DEC 2007

BCA, (Bechalor of Computer Application) - TamilNadu Open University
Chennai, Tamil Nadu, India

Grade: 7

GRADUATED: APR 1999

DCT ( Diploma In Computer Technology) - Directorate Of Technical Edcation (DOTE)
Aranthangi, Tamil Nadu, India

Grade: 7

Additional Certificates

DEC 2010

MCSA - Microsoft
Chennai, Tamil Nadu, India

SEP 2010

EMC Storage Foundation - NIIT
Chennai, Tamil Nadu, India

Skills

In my 11 years of IT experience, I had played different roles with various large scale industries such as Production, Food, Educational Institutes, British Council and IT service industries and clear understanding of business and customer needs to deliver the best service.

Having the experience in Contract management, vendor management, IT budget management, handling non-technical tasks and having good negotiation skills.

Customer service, accountability, achieving, team working, relationship building, proactive planning.

Having the leadership skills, good team player and quick learner.

Self motivated, target oriented, taking responsibility and commitment to deliver the best outcomes in the term of customer service and also business needs.

Awarded for best Internal customer service Award in British Council 2009

I got numerous appreciation from the customers and users during my service in all the Clients.

Windows 2008 - Beginner

Windows 2003 - Advanced

Microsof Exchange 2003 - Advanced

Windows 7, Windows Xp - Expert

Microsoft office - Expert

Languages

English - Fluent

Tamil - Native

Hindi - Beginner

Arabic - Beginner

Hobbies / Interests

Reading Books, Music